Definitive Pools is committed to protecting your privacy. We promise to keep all the personally identifiable information that you share with us confidential. We only collect personal information from customers in order to process billing, fulfill orders, and provide a personal and customized shopping experience. Only non-personal, summary, or aggregate customer data is shared with Definitive Pools partners and other third parties. Please review our privacy policy for more detail.
What identifiable personal information regarding you or a third party is collected from you on its Web site;
The organization collecting the information;
How the information is used;
With whom the information may be shared;
What choices are available to you regarding collection, use, and distribution of the information;
The security procedures that are in place to protect against the loss, misuse, or alteration of information that is under the control of Definitive Pools; and,
How you can correct any inaccuracies in the information.
If you have questions or concerns regarding this statement, you should first contact the Definitive Pools customer service department at service@definitivepools.com or 888-327-2504.
Privacy Policy Changes:
Definitive Pools will occasionally update its privacy statement to reflect company and customer feedback. When Definitive Pools posts changes to this statement, you will see the word "updated" next to the Privacy link on the Definitive Pools home page. If there are material changes to this statement or how Definitive Pools will use your personal information, Definitive Pools will prominently post such changes prior to implementing the change. Definitive Pools encourages you to periodically review this page to be informed of how we are protecting your information.
How Do We Use The Information We Gather?
Definitive Pools may request personal information, including your name, shipping address, telephone number, e-mail address, billing address, credit card number, and expiration date. Definitive Pools collects that information in order to:
Process an order;
Verify your identity for payment authorization;
Contact you regarding your order status;
Ship your order to you;
Enter you in a sweepstakes (if you request);
Send you news from Definitive Pools (if you request);
Generate anonymous statistics; and
Provide you with an excellent shopping experience.
Once Definitive Pools gathers your name and address, this information will then be transferred to your credit card company, if applicable, for confirmation to complete your purchase. Your shipping information may also be supplied to a third-party fulfillment center, but your name and address will not be used for any other purpose than delivery of your order. Your name and address will not be sold to mailing-list firms. Although Definitive Pools may occasionally share statistics about our customers with important business partners, we do not disclose any identifying information about individual customers.
Third Party Privacy Policies:
Definitive Pools gives you access to third party partners to provide you with certain services that are detailed below. Definitive Pools will provide that third party with your transaction information and then that third party will collect additional information that it needs to provide you with the requested service. Definitive Pools encourages you to review the privacy statements of Web sites you choose to link to from Definitive Pools so that you can understand how those Web sites collect, use, and share your information. Definitive Pools is not responsible for the privacy statements or content on Web sites outside of Definitive Pools Web site.
Tracking of Advertising Links:
Definitive Pools works with a company called Avenue A to serve its ads on the Internet. This third-party advertising company employs cookie technology to measure the effectiveness of Definitive Pools ads. To do so, this company may use information about your visits to the Definitive Pools Web site and other Web sites. Unless otherwise notified, Avenue A does not use names, addresses, e-mail addresses, or telephone numbers and does not link any online actions or cookies to an identifiable person. The use of your cookies is subject to the privacy policy of Avenue A. View more information about Avenue A's privacy practices: If you want to prevent Avenue A from sending and reading cookies on your computer, currently you must visit each ad network's Web site individually and opt out. Learn more about how to opt out of our third-party advertiser cookie: http://www.avenuea.com/info/optout.asp
Opt-Out Policy:
To opt out of receiving communications from Definitive Pools, just select "unsubscribe" on our subscription status page and enter the requested information. Or you can make your request in person by contacting a customer service associate at 888-327-2504 or by e-mail at service@definitivepools.com.
Updating Personal Information:
If the personal information Definitive Pools has gathered from you changes or you no longer desire our service, we will gladly correct, update, or remove any personal data you have previously provided to us. To request a change or removal of your personal information, send an e-mail to service@definitivepools.com or contact one of our customer service associates at 888-327-2504.
Security:
To ensure all your personal information is kept private, your personal information and credit card number are encrypted with SSL encryption technology before being sent over the Internet, making it virtually impossible for your information to be stolen or intercepted. Your credit card information is stored in a database inaccessible to the Internet. Definitive Pools is constantly monitoring the status of its Internet security and performs monthly Web security reviews to evaluate the effectiveness of current practices, as well as new technology applications that may make Definitive Pools even more secure.
To keep internal access to your data limited, Definitive Pools network is protected with encryption, and employees have access to such data only via password. Only parties responsible for processing your order have access to your credit card and bank information.
Use Of Technology:
"Cookies" are small pieces of information that are stored by your browser on your computer hard drive. You must have cookies enabled in order for you to be able to perform many of the general functions on the Definitive Pools Web site. With cookies enabled, the Definitive Pools Web site will have the capacity to deliver you a more customized and complete shopping experience to track visits from our affiliates and partners and to enable the use of our shopping cart. Definitive Pools does not use cookies to store or collect any personal information such as names, addresses, or payment information. To learn how to enable cookies on your computer, visit the Web site that corresponds to the browser you use:
Microsoft Internet Explorer
Netscape Navigator
IP Address:
Definitive Pools collects your IP address, which cannot be used to identify you personally, to help diagnose problems with its server, to administer and tune the operation of its site, and to log your browser type and referring URL information. Definitive Pools servers use each IP address to anonymously track the date and duration of each session within its site. Your IP address may also be used to help Definitive Pools collect statistical data or in gathering broad usage information. Certain parts of this information may be shared with Definitive Pools partners, but your IP address will not be distributed.
Contacting Definitive Pools:
To provide the best customer service possible, Definitive Pools provides multiple methods for customers to ask questions and provide feedback.
Contact Us:
Via the "Contact Us" link, Definitive Pools allows customers to e-mail service@Definitivepools.com. This provides direct contact to a Definitive Pools customer service associate, who reads each e-mail and tries to promptly answer your questions. Definitive Pools may also file your comments to improve the site and program or review and discard the information. You may also send us your comments about the Definitive Pools Web site or the shopping experience in general, as we always appreciate feedback.
Fraudulent Charge Protection:
If a third party obtains your personal information from a purchase made with Definitive Pools and uses that information to perpetrate credit card fraud, you are protected. Under the Fair Credit Billing Act, your bank may hold you liable for up to $50 of fraudulent charges. If your bank holds you liable for any portion of the $50, Definitive Pools will cover up to the entire $50.*
Legal Disclaimer:
The only time Definitive Pools will disclose personal information is when required to by law or with the good-faith belief that such action is necessary in order to conform to the law.
If you have questions about this privacy statement, please contact the Definitive Pools customer service department at service@definitivepools.com or at 888-327-2504.
* Definitive Pools will cover this liability if the unauthorized use resulted through no fault of yours from purchases made on Definitive Pools secure server. In the event of unauthorized use of your credit card, you must notify your credit card company in accordance with its reporting rules and procedures.
ON-LINE PRIVACY POLICY:
Definitive On-Line and its subsidiary companies ("HSBuy On-Line - A-Trak Technologies") respect the privacy of our on-line visitors and recognize the importance of providing a secure environment for them. We have adopted an On-Line Privacy Policy that guides how we collect, store, and use the information you provide us. This Privacy Policy details how Definitive On-Line safeguards the privacy of its on-line visitors. Please note that when you link to other sites from any of the Definitive On-Line websites listed, the Definitive On-Line Privacy Policy does not apply to, and cannot control the activities on, those other sites. Also, this Privacy Policy may change from time to time, so please check back periodically to ensure that you are aware of any changes.
How secure is my personal information?
Definitive On-Line has taken steps to assure that all information collected will remain secure and in its original form, i.e. free from any alteration. As such, access to all personal information is strictly controlled. When credit card information is transmitted, for example, we use industry standard, SSL (secure lock layer) encryption. In addition, we will take reasonable steps to assure that third parties to whom we transfer any data will provide sufficient protection of personal information.
What if I have a question or complaint?
If you have any questions or wish to file a complaint, please feel free to e-mail us at privacy@definitivepools.com or send a letter addressed to HSBuy On-Line Privacy Policy, Attn: Jim Bellows, at P.O. Box 0, Murfreesboro, Tennessee 37129.
By using the Definitive On-Line Web sites listed herein, you signify your assent to the Definitive On-Line Privacy Policy. If you do not agree to this policy, please do not use these sites.
